Refund policy

Refund Policy – CalzoLab

At CalzoLab, craftsmanship and attention to detail are at the core of everything we do. We specialize in high-quality shoe repair, restoration, and care services, treating each item with precision and expertise. Customer satisfaction remains a priority, and this Refund Policy outlines the conditions under which refunds may be issued.

Eligibility for Refunds

Due to the bespoke and labor-intensive nature of our services, refunds are not offered for completed work. However, we are committed to resolving any concerns fairly and professionally. Refunds may be considered under the following circumstances:

Service Not Performed
If you were charged for a service that was not initiated or completed, a full refund will be issued.

Defective Workmanship
If an item is damaged during the repair or restoration process due to negligence proven to be attributable to CalzoLab, we may, at our sole discretion:

  • Offer a complimentary redo of the service, or
  • Issue a partial or full refund, depending on the extent of the issue

Proof that the damage resulted directly from our service is required.

Service Delays (From Our Side)
If we are unable to complete the requested service within the agreed timeframe due to unforeseen circumstances, and you choose not to proceed, a full refund will be provided.

Non-Refundable Cases

Refunds will not be granted in the following situations:

  • Change of Mind after a service has been initiated or completed
  • Post-Service Damage occurring after the item has been returned
  • Expected Wear & Limitations, including:
    • Natural aging of materials
    • Color variations or fading
    • Structural limitations of worn or delicate items
  • Third-Party Services
    Services carried out by external specialists are not eligible for refunds once completed

How to Request a Refund

If you believe you are eligible, please follow these steps:

1. Contact Us
Text us: +39 333 801 9264 within 7 days of receiving your item

2. Provide Details
Include:

  • Order number
  • Clear photos of the item (if applicable)
  • A detailed explanation of the issue

3. Assessment
Our team will review your request and respond within 5 business days

Resolution Options

Depending on the evaluation, CalzoLab may offer:

  • A complimentary service redo
  • A store credit for future services
  • A partial or full refund to the original payment method

Refunds are typically processed within 5–10 business days, depending on your payment provider.

Disclaimer

At CalzoLab, we are committed to preserving and enhancing your footwear through expert craftsmanship. However, each item carries unique characteristics based on its age, material, and condition. By using our services, you acknowledge and accept these inherent limitations.